FAQs

How do I contact customer support?

Email sale@wildewayebike.eu for product advice, order enquiries, return arrangements or warranty support. Include your order number and details of your request.

When is customer support available?

Customer support is available Monday to Friday. Messages received outside working hours will be handled during working hours.

Where will my order ship from?

E-bikes ship from Germany or Poland. Accessories ship from our factory in China and may arrive separately from your e-bike.

Can I return my order within Europe?

Our European return warehouse is in Tarczyn, Poland. Contact customer support for the appropriate packing and delivery instructions. See the Return & Refund Policy for deadlines and applicable costs.

Is the Polish warehouse telephone a customer support line?

No. It is for coordinating return deliveries with the warehouse. Product, payment, refund and warranty questions should be sent to sale@wildewayebike.eu.