Wildeway Shipping Protection

What Is Shipping Insurance?
To enhance your shopping experience, we offer an optional Shipping Insurance service for each order. By selecting this option before checkout, a small fee (2% of your cart subtotal) is added to your order to provide additional protection during transit.

What’s Covered
Shipping insurance covers the following scenarios:

Lost packages in transit (e.g. tracking shows "delivered" but the customer did not receive it);

Damaged products during transit (e.g. items arrived broken, bent, or otherwise unusable due to shipping issues);

Compensation
If your claim is verified, we will provide:

One-time free replacement shipment of the affected product(s), at no extra cost;

If the item is out of stock, we will offer an equivalent replacement or full refund.

What’s Not Covered (Exclusions)
Shipping insurance does not cover:

Incorrect or incomplete shipping addresses provided by the customer;

Packages stolen after delivery is marked complete by the carrier;

Orders that are refused or unclaimed by the customer and returned to sender;

Orders that did not include shipping insurance at checkout;

How to File a Claim
To file a claim for a lost or damaged shipment, please contact us within 15 days of the shipping date, and include the following:

Your order number

Tracking number or shipping confirmation screenshot

Photos of damaged products (if applicable)

Contact:
📧 support@wildewayebike.com
📞 +1 (213) 329-2156

Still Have Questions?
If you have any questions about this policy or your coverage, feel free to contact our support team anytime.