Wildeway Shipping & Delivery Policy

Thank you for shopping at Wildeway! We are committed to optimizing our logistics processes to ensure your electric bikes and accessories are delivered as quickly and safely as possible. Please read the following shipping policy carefully to understand our dispatch schedule and delivery times.

1. Order Processing Time

• In Stock: After receiving your order confirmation email, we will process and pack your order within 1-2 business days. Parcels are typically handed over to our shipping carriers on the 3rd business day.

• Pre-Sale: For pre-order models, the estimated shipping time will be clearly marked on the product details page. Please refer to the specific page description.

• Weekends & Holidays: Order processing and shipping only take place on business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the following business day.

2. Shipping Range, Time & Cost

To provide a faster delivery experience for our European customers, all our e-bikes are shipped directly from our local European warehouses (e.g., in Germany).

Product Type	Dispatch Location	Delivery Area	Est. Delivery Time	Carrier & Cost
E-bikes	Local EU Warehouse	Germany & Core EU Countries	3 - 7 Business Days	Free Shipping (Carriers: DPD / DHL / GLS)
Accessories & Batteries	Local EU or Asia Warehouse	EU Region	7 - 15 Business Days	Free Shipping

Note: Currently, our .eu website does not offer shipping services to regions outside the EU (such as the UK or Switzerland). Remote island areas may incur additional shipping costs or may be undeliverable. In such cases, our customer service team will contact you in advance.

3. Track Your Order

• Once your order leaves our warehouse, you will receive a shipping confirmation email containing your tracking number and a tracking link.

• You can track your parcel's status in real-time by clicking the link in the email or by entering the tracking number directly on the carrier's official website (e.g., DPD, DHL).

• If you do not see any tracking updates within 48 hours of receiving the shipping email, please feel free to contact us at support@wildewayebike.eu.

4. Order Modifications & Interceptions

• Modifications Before Shipping: If you need to change your delivery address, bike model, or color, please contact us before your order is shipped. This will not incur any additional charges.

• Modifications/Interceptions After Shipping: Once a parcel has left the warehouse and is with the carrier, it cannot be intercepted or modified for free.

  • Forcing a change of delivery address may result in shipping delays and rerouting fees.

  • If you request to cancel an order after it has been shipped, you will be responsible for the interception and return shipping fees (approximately €200 per e-bike), which will be deducted from your refund.

5. Delivery Attempts & Returned Packages

• Receiving Responsibility: Once the parcel is shipped, the customer is responsible for tracking the delivery progress and ensuring someone is available at the delivery address to receive it. Since e-bikes are high-value, oversized items, some carriers may require a signature upon delivery.

• Failed Delivery & Holding: If no one is available to receive the package, it may be sent to a nearby Pick-up Parcel Shop and held there for a few days (typically 7-10 days). You can find the pick-up location through your tracking information.

• Returned Packages: If the customer fails to pick up the package within the specified timeframe, or if the package is returned to the Wildeway warehouse due to an incorrect address provided by the customer, the customer will need to pay the reshipping fee to arrange another delivery. If the customer chooses a refund at this point, the return shipping fee (approximately €200 per e-bike) will be borne by the customer.

6. Liability Disclaimer

• Upon receiving your item, please inspect the outer packaging for any severe damage. If you notice significant damage, please point it out to the courier upon receipt, take photos as evidence, and contact our customer service team within 48 hours.

• Wildeway will actively assist customers in filing claims with logistics companies for delivery delays, lost, or damaged parcels caused by carrier errors (e.g., DPD, DHL) or force majeure (e.g., extreme weather, strikes), but we do not assume direct liability.

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Need Help? Contact Us

• Email: support@wildewayebike.com

• Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (CET)