Warranty

Wildeway Official Warranty Policy

Welcome to the Wildeway family! We understand that the core competitiveness of our products lies in exceptional quality and reliable after-sales support. Therefore, we provide a comprehensive limited warranty for all brand-new electric bikes purchased through www.wildewayebike.eu.

During the warranty period, if a non-human-caused failure occurs due to manufacturing or material defects, Wildeway will provide replacement parts free of charge and cover the shipping costs. After the warranty expires, we continue to offer lifetime technical support; you will only need to pay the cost price for the required parts and the associated shipping fees.

1. Warranty Period & Coverage

We categorize the components of our electric bikes into three main groups, each subject to a different warranty period:

Component Category Included Parts Warranty Period Coverage Details
Core Components Frame, Motor, Battery, Controller, Display, Charger, Front Fork Assembly, Main Wiring Harness 12 Months

Covers natural welding failures, fractures, motor burnout, battery capacity dropping below 60%, and other manufacturing defects.


Note: Water damage to the battery or damage caused by improper charging is not covered.
Standard Components Shock Absorbers, Front & Rear Lights, Derailleur, Chain, Crankset, Kickstand, Fenders, Rear Rack, Pedals, Bell 6 Months Covers factory quality issues and non-human-caused structural failures.
Wear & Tear Parts

Saddles, Brake Rotors, Brake Pads, Brake Cables, Plastic Parts (3 Months);


Inner & Outer Tires (1 Month)

 1-3 Months Only covers initial quality issues upon receipt (e.g., tires arriving punctured). Normal wear and tear from daily riding or flat tires are not covered.

Note: Accessories purchased separately (not included with the bike or original parts) are sold at cost and generally do not come with a long-term warranty, except for Dead on Arrival (DOA) cases.

2. Exclusions from Warranty

This warranty policy does not cover the following situations:

  1. Human Damage & Abuse: Damage caused by traffic accidents, drops, physical impact, water ingress, storage in extreme environments, or failure to use the product correctly according to the User Manual.

  2. Unauthorized Modification & Repair: Malfunctions caused by the user dismantling core components, modifying circuits, removing speed limits, or repairing at an unauthorized shop without Wildeway's official written approval.

  3. Normal Wear & Tear: Tire tread wear, brake pad consumption, chain stretching over time and normal use, as well as minor surface scratches, rust, or fading.

  4. Minor Logistics Damage: Minor damage to accessory packaging or superficial scratches on non-critical parts during transit that do not affect normal use.

  5. Second-Hand Transactions or Unofficial Channels: This warranty is valid only for the original purchaser. Second-hand transferred vehicles are not covered by this policy.

3. How to Apply for Warranty Service

To help us quickly identify and resolve the issue, please follow these steps:

  • Step 1 (Record the Issue): Take clear photos or a short video that visually demonstrates the malfunction or damaged part.

  • Step 2 (Submit Application): Email the photos/videos, along with your Order Number, platform of purchase, and a brief description of the issue to support@wildewayebike.com.

  • Step 3 (Technical Diagnosis): Our technical support team will reply within 1-2 business days. For certain complex issues, we may provide a troubleshooting guide and ask for your cooperation in performing simple diagnostic tests.

  • Step 4 (Resolution): Once confirmed to be within the warranty scope, we will directly ship the replacement parts to you for free, along with detailed text, image, or video replacement tutorials.

Contact Us

If you have any questions regarding the warranty terms or need technical support, please feel free to reach out to us:

  • Email: support@wildewayebike.com

  • Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (CET)